Bought here? We look after it.在这里买的？我们负责到底。
Warranty claims and questions go to our own after-sales team — the same people who sold it to you.保修和任何问题，都由我们自己的售后团队处理——就是卖给你的同一班人。
How long you’re covered.保修多久。
The Device主机
The JazPiper itself, from the date you buy it.JazPiper 主机，从购买日期起算。
Accessories配件
Microphones and other accessories — the remote control counts as one.麦克风等配件——遥控器也算配件。
Batteries & Cables电池与线材
Nor: accidents, misuse, unauthorised repairs or changes, power surges or lightning.另外不保：意外、使用不当、未经授权的维修或改装、电源问题或雷击。
Making a Claim怎么报修
- Message Us联系我们WhatsApp or email after-sales with your invoice or receipt, and a photo or video of the problem.WhatsApp 或 email 售后，附上发票或收据，以及问题的照片或视频。
- We Check It我们检查Often it’s fixed over chat. If not, the unit may need to come to our service centre; shipping is on the customer unless we say otherwise.很多问题在聊天里就能解决。不行的话，可能需要把机器送到我们的服务中心；除非另有说明，运费由顾客负责。
- Repair or Replace维修或更换Covered faults are repaired or replaced. After the warranty we still help for life; repairs may carry a fee.保修范围内的故障会维修或更换。过保后我们仍终身提供售后，维修可能收费。
Before you message.联系我们之前。
The Microphone Has No Sound麦克风没有声音
GO, MAX, PRO: with the JazPiper and the mic both on, hold the mic’s power and + buttons until “IdON” shows and a padlock appears — the mic is now locked to your unit.
MOVE: with both on, hold SET on the mic until “Id” shows and the padlock appears.
K-ONE: with the K-ONE on and the mic off, hold SET + power until “Id C” or “Id I” shows; press SET until it reads C; hold SET 3 s to leave; hold SET again for “SYNC” and, while holding, press SYNC on the back of the K-ONE next to the antenna.
GO、MAX、PRO：主机和麦克风都开着，长按麦克风的电源键和 + 键，直到显示“IdON”并出现锁头图标，就锁好了。
MOVE：两者都开着，长按麦克风 SET 键直到显示“Id”并出现锁头。
K-ONE：K-ONE 开机、麦克风关机，同时长按 SET 和电源键直到显示“Id C”或“Id I”；按 SET 切到 C；长按 SET 3 秒退出；再长按 SET 进入“SYNC”，按住的同时按 K-ONE 背后天线旁的 SYNC 键。
Nothing Shows on the TV电视没有画面
Use the port marked HDMI OUT, not HDMI ARC. Then check the TV is on the right HDMI source.
请接标着 HDMI OUT 的接口，不是 HDMI ARC。再确认电视切到正确的 HDMI 信号源。
There’s No Sound at All完全没有声音
Check it isn’t muted and the volume isn’t at 0 (on MOVE, roll the right wheel up). On K-ONE, check both Speakon cables are turned until they lock.
确认没有静音、音量不是 0（MOVE 把右边滚轮往上滚）。K-ONE 请确认两条 Speakon 线都扭到卡紧。
The PRO Subwoofer Isn’t PlayingPRO 低音炮没声
Its light is red until it pairs and turns blue once linked to the soundbar. Still red? The “lock the soundbar to the subwoofer” video below walks through it.
低音炮的指示灯配对前是红色，和音响条连上后变蓝色。还是红色？看下面“音响条与低音炮配对”的视频。
Songs won’t play, or the screen goes black歌曲播不出或黑屏
Check the internet connection first. Then try “Change server”, and if that doesn’t help, “Clear data” for your model — both are in the videos below.
先检查网络。然后试“换服务器”，还不行就做你型号的“清除资料”——下面都有视频。
Watch it done.跟着视频做。
Official videos from JazPiper Customer Service, sorted by model.JazPiper 官方客服的教学视频，按型号分类。
Still stuck? Talk to us.还是不行？找我们。
Send a short video of the problem to after-sales on WhatsApp — it’s the fastest way to a fix.把问题拍成短视频 WhatsApp 给售后——这是最快解决的方法。