Returns & Refunds退换与退款

01In Short简单说

• All sales are final: we don’t take back or refund a JazPiper because you changed your mind. Not sure? Try one at a showroom first.一经售出，不接受因改变主意而退货或退款。拿不定主意？先来展厅试唱。
• Damaged, faulty, wrong or missing on arrival: tell us within 3 days and we put it right.收到时损坏、故障、发错或缺件：3 天内告诉我们，我们负责解决。
• We can’t supply it, or you paid twice: a full refund.无法供货，或重复付款：全额退款。
• Faults later on: covered by the warranty — repair or replacement.之后出现的故障：由保修负责——维修或更换。

02Damaged in Delivery运送途中损坏

Check the box and the unit when it arrives. If anything is damaged, send us photos of the box and the damage on WhatsApp within 48 hours of delivery. We arrange a replacement, or a full refund if a replacement isn’t possible.收货时请检查包装和机器。如有损坏，请在送达后 48 小时内把包装和损坏处的照片 WhatsApp 给我们。我们会安排换新；无法换新的话，全额退款。

03Faulty, Wrong or Missing故障、发错或缺件

If it doesn’t work, isn’t what you ordered, or something is missing from the box, tell us within 3 days of receiving it, with a photo or a short video. We check it with you first — often it’s a setting — then replace the unit or send what’s missing.如果机器不能用、不是你订的型号，或包装里缺东西，请在收货后 3 天内附上照片或短视频告诉我们。我们会先和你一起检查（很多时候只是设定问题），再换新机或补发缺少的东西。

04Lost in Delivery运送途中遗失

If the courier loses it, we chase them. If it can’t be found, we send a new one or refund you in full.如果快递弄丢了，我们会去追查；找不回来的话，重新寄一台或全额退款。

05Orders We Can’t Fulfil无法供货的订单

If the model you paid for is out of stock for longer than expected, we tell you and you choose: wait, or a full refund. If a payment comes in twice, or after an order was closed, we refund the extra payment in full.如果你付款的型号缺货超出预期，我们会通知你，由你选择：等货，或全额退款。如果重复付款，或订单关闭后才付款，多付的钱全额退还。

06How Refunds Are Paid退款方式

Refunds go back the way you paid where CommercePay allows it; otherwise by bank transfer to an account in the buyer’s name. We tell you when it’s sent — how soon it shows depends on your bank or card issuer.退款尽量原路退回（视 CommercePay 是否支持）；否则转账到买家本人名下的银行户口。退款发出时我们会通知你——到账时间视你的银行或发卡行而定。

07Payments That Didn’t Finish没有完成的付款

If the payment page didn’t finish, you weren’t charged and the order closes on its own after a day. If money left your account anyway, WhatsApp us the order number and we sort it out.如果付款页面没有完成，就不会扣钱，订单一天后自动关闭。如果钱还是被扣了，把订单号 WhatsApp 给我们，我们负责处理。

08How to Ask怎么申请

WhatsApp after-sales on +60 11-6399 0729 or email support@techconcept.my with your order number (it starts with JZ-) and the photos or video.WhatsApp 售后 +60 11-6399 0729 或电邮 support@techconcept.my，附上订单号（JZ- 开头）以及照片或视频。